REFUND POLICY
RETURN AND REFUND POLICY
Effective Date: 07/13/2026
This Return and Refund Policy ("Policy") governs the purchase of products through the website located at www.sandhillhealing.com (the "Site"), operated by Sandhill Healing Center LLC (the "Company," "we," "us," or "our"). By placing an order through the Site, you acknowledge that you have read, understood, and agree to be bound by this Policy, which is incorporated into and forms a part of our Terms and Conditions.
1. HEALTH AND SUPPLEMENT PRODUCTS
For the health and safety of all of our customers, and consistent with industry practice and applicable law, we are unable to accept returns of, or offer refunds for, dietary supplements, herbal products, or other consumable or ingestible items once they have been opened, used, or had their factory seal broken. This restriction is necessary because the safety and integrity of such products cannot be verified once they have left our control. This limitation does not apply to products that arrive damaged or defective, as described in Section 3 below.
2. UNOPENED PRODUCTS
If you wish to return an unopened, unused product in its original, sealed, and undamaged condition, you may request a return within [14] days of the delivery date. To be eligible, the product must be in resalable condition with all original packaging intact. Certain items may be designated as final sale and are not eligible for return. Return shipping costs are the responsibility of the customer unless the return is the result of our error.
3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
We take great care in packaging and fulfilling your order. If your order arrives damaged or defective, or if you receive an incorrect item, please contact us within [7] days of delivery, and include your order number along with photographs of the item and packaging where possible. In such cases, we will, at our discretion, provide a replacement or issue a refund for the affected item, including any associated shipping costs.
4. HOW TO REQUEST A RETURN OR REFUND
To initiate a return or request a refund, please contact us using the information provided in Section 8 below, and include your order number and the reason for your request. Please do not return any product without first contacting us and receiving return instructions. Products returned without prior authorization may not be eligible for a refund.
5. REFUND PROCESSING
Once we receive and inspect your returned product, or otherwise approve your refund request, we will notify you of the outcome. If your refund is approved, it will be processed to your original method of payment within [7–10] business days. Please note that your financial institution may require additional time to post the refund to your account. Original shipping charges are non-refundable except where the return is the result of our error or a damaged, defective, or incorrect item.
6. NON-RETURNABLE ITEMS
The following items are not eligible for return or refund: (a) opened, used, or unsealed supplements, herbal products, or other consumable goods; (b) items marked as final sale; (c) gift cards, if offered; and (d) any product not in its original, resalable condition, except as required by applicable law or as otherwise provided in this Policy.
7. CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible. We will make every reasonable effort to accommodate cancellation requests received before an order has been processed or shipped. Once an order has shipped, it is subject to the return provisions of this Policy.
8. CONTACT INFORMATION
To request a return or refund, or if you have any questions regarding this Policy, please contact us:
Sandhill Healing Center LLC
2484 Caring Way, Suite D
Port Charlotte, FL 33952
Telephone: 941-235-8929
Electronic Mail: sandhillhealing@gmail.com